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Park Air Express News:
Effective June 30th at 12:00 midnight the Atlanta Park Air Express will be closed for business.

Effective August 1st 2006, Airport Fast Park will be assuming operations of the Cleveland Park Air Express location on Snow Road.

Effective August 1st 2006, Park-N-Go will be assuming operations of the Dayton Park Air Express location.

How do we Rate?

    Our mission is to provide you, our parking customer, with the absolute best in customer service.

    To help us evaluate how well we are achieving that goal, please take a moment to share your perceptions on the service you received from us.  You could also win free parking or other prizes for taking the time to let us know how we rate with you, simply fill out the survey form and you will be automatically entered into the monthly drawing.  Thank You!

1.   

2.    Do you remember the name of your shuttle bus driver you drove you to the airport?    Yes    No        
            If so please name: 

3.    When did you use our service? (01/31/2000) 

4.    Select the time of day for this service.   

5.    How long did you wait in the shuttle bus before it left for the terminal?

6.    Was the length of time the shuttle took to get to the airport terminal satisfactory?Yes    No

7.    When did you return from your trip? (01/31/2000) 

8.    Select the time of day for this service.   

9.    Was the return trip satisfactory?  Yes    No

10.    Do you remember the name of your shuttle bus driver who returned you to your car?    Yes    No        
            If so please name: 

11.    Was the name of the cashier in the exit booth clearly displayed for easy reading?    Yes    No    Did not notice

12.    Do you feel that we treated you as an important customer?    Yes    Most of the time    Sometimes    Rarely    Never

13.    Have you been dissatisfied with any aspect of the services that we provided to you?    Yes    No
            If so, please explain why

14.    Will you choose our company the next time you are considering an off-airport parking company?    Yes    No
            If not, please explain why

15.    Would you recommend our company to your friends or associates?Yes    No
            If not, what actions would we have to take to warrant your recommendations?

16.    On a scale of one to ten, ten being the best, please rate each of the following:

        Courtesy of personnel:   
        Baggage handling:   
        Parking rates:   
        Convenience of lot location:   
        Amenities provided (free USA today, etc.):   
        Cleanliness of shuttle bus:   
        Appearance of the lot:   
        Overall service:   

17.    Most airport parking gets an overall quality score of eight.  Again on a scale of one to ten, what overall score would you give.   

18.    In an average month, how many days do you travel by air?   

19.    When parking for a trip out of the airport, do you usually use:

              On-airport facilities

              Off-airport shuttle services

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Last Name:
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Address:
 
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